Pool Nation Podcast

E-241 Pool Nation Podcast: Pool Pros Beware: Tariff Shocks & Price Hikes That Could Ruin Your Bottom Line!

In Episode 241 of the Pool Nation Podcast join industry veterans Edgar De Jesus, John JJ Flawless, and Zac the pool boy Nicholas on this power-packed episode of the Pool Nation Podcast, where they dive deep into the impact of new tariffs on the pool service industry. Discover how rising costs on chemicals, pumps, motors, and more can affect your profit margins—and learn actionable strategies to stay ahead of the game!
In this episode, our hosts share insider tips on:• Tariff Breakdown & Price Increases: How tariffs could mean 20-50% hikes on key pool products, and what that means for your bottom line.• Inventory & Pricing Strategies: The importance of tracking expenses in real time, maintaining the right stock, and locking in costs before prices surge.• Customer Communication & Relationship Building: Proven methods to transparently communicate changes to your customers, ensuring trust and long-term loyalty.• Business Growth Tactics: Insights on leadership, operational efficiencies, and adjusting pricing to fuel expansion—even in uncertain times.
Time Stamps:
[00:00:00] Intro & Welcome: Get introduced to the Pool Nation Podcast and our seasoned hosts.
[00:01:00] Meet the Hosts: Edgar, John JJ, and the ever-energetic Zach set the stage.
[00:02:00] Event Prep & Bootcamp Insights: Zach shares his hectic pre-event schedule and what to expect at the Heritage Bootcamp.
[00:04:00] Business & Technical Tracks: A sneak peek into the dual-track bootcamp covering leadership, operations, and technical training.
[00:08:00] Tariff Deep Dive: An explanation of the new tariffs affecting imported pool products.
[00:10:00] Impact on Product Pricing: Discussing how cost increases on chemicals and equipment could hit hard.
[00:13:00] Proactive Cost Management: The need for continuous cost tracking and avoiding the “rear view mirror” approach.
[00:17:00] Adjusting Pricing Strategies: Tips on reevaluating and adjusting service rates to maintain profitability.
[00:23:00] Communication Tactics: How to keep your customers informed and build strong relationships.
[00:29:00] Networking & Reps: Emphasizing the value of strong industry relationships and open communication with suppliers.
[00:34:00] Growth & Pricing Adjustments: Strategies for adapting pricing as your business scales.
[00:41:00] Real Talk on Rate Adjustments: A candid discussion on overcoming the challenges of rising costs.
[00:47:00] Selling Value Over Price: How educating your customers about quality service can set you apart.
[00:56:00] Final Thoughts & Future Outlook: Wrapping up with key takeaways and what to look forward to in upcoming episodes.
Subscribe and tune in every Friday at 9:00 AM Pacific for the latest trends, product insights, and training tips to help you become a nation of pool pros. Stay informed, get proactive, and keep your business thriving even when times are tough!

E-240 Pool Nation Podcast - Brace for Impact: Surviving Tariff Hikes in the Pool Industry

Welcome to Episode 240 of the Pool Nation Live Podcast – your ultimate insider guide to the pool service and repair industry! In this action-packed episode, host Edgar De Jesus (the reigning Marco Polo champion) teams up with co-host John JJ Flawless and Zac "the pool boy" Nicklas  to dive deep into the challenges and trends shaping the pool business today. With over a decade of industry expertise, the team dissects the impact of new tariffs on imported pool products, rising equipment costs, and the crucial need to know your numbers in today’s competitive market.
Not only do they tackle serious topics—like how tariffs on chemicals, pumps, motors, and LED lights can squeeze profit margins—but they also sprinkle in plenty of humor and lively banter. From playful jabs about belts and beards to candid discussions on customer experience and operational efficiencies, this episode delivers actionable insights to help pool pros adjust their pricing strategies and protect their bottom line in an ever-evolving economic landscape.
Episode Timeline:00:00 – 03:00: Introduction & Banter• Meet Edgar, John, and Zach, and enjoy a fun exchange on belts, beards, and pool pro personas.
03:00 – 06:00: Branding & Industry Vibes• Discussion on personal branding, pool industry images, and the spirit of Mr. Universe.
06:00 – 10:00: Tariffs Explained• A clear breakdown of what tariffs are, how they work, and why they matter for pool products.
10:00 – 15:00: Impact on Profit Margins• Deep dive into how tariffs are driving up costs on everything from pool equipment to chemicals and what that means for your pricing strategy.
15:00 – 20:00: Tracking Your Numbers• Best practices for monitoring job costs, adjusting quotes, and staying ahead of rising expenses.
20:00 – 25:00: Enhancing Customer Experience• Tips on maintaining a competitive edge through operational efficiencies and exceptional service.
25:00 – 30:00: Final Thoughts & Call to Action• Wrap-up with final insights, sponsor shout-outs, and advice on preparing your business for ongoing challenges.
Tune in for expert insights, real-life strategies, and plenty of laughs to help your pool business thrive—even when the going gets tough. Don’t miss this must-listen episode that’s both informative and entertaining. Subscribe now and join the Pool Nation family every Friday at 9:00 AM Pacific for your weekly dose of pool talk!

E-239 Pool Nation Podcast: The Ultimate Blueprint for Scaling Your Pool Business into a thriving empire

In this power-packed episode 239 of the Pool Nation Podcast, host Edgar De Jesus, along with co-hosts JJ Flawless  and Zac “the Pool Boy” Nicholas, break down the ultimate blueprint for scaling your pool business into a thriving empire. Discover insider strategies on leadership, team building, operational efficiencies, and creating a winning company culture—essential for any pool pro aiming for the 250+ pool stage. Whether you're looking to sharpen your management skills, boost customer retention, or get the lowdown on the upcoming Pool Pro Championship and bootcamp events, this episode delivers actionable insights and real-world experiences that you won’t want to miss!
Time Stamps:
00:00 – 00:01: Introduction & welcome to the Pool Nation Podcast
00:01 – 00:02: Kicking off “Cracking the Code” – the journey toward a pool empire
00:02 – 00:03: Real talk: Morning updates, gym stories, and setting the tone
00:03 – 00:06: Diving into industry challenges, new streaming experiments, and bootcamp insights
00:06 – 00:08: Bootcamp & championship details: Hands-on classes, business tracks, and more
00:08 – 00:10: Inside scoop on the Pool Pro Championship, dynamic leaderboards, and real-time scoring
00:10 – 00:13: Travel tales, networking insights, and innovative pool tech updates
00:13 – 00:18: Deep dive into success keys: Leadership, team management, and balancing internal vs. external customers
00:18 – 00:22: Cultivating a culture of excellence & accountability in your business
00:22 – 00:29: Unpacking leadership styles – feared, loved, and the respected leader you need to be
00:29 – 00:34: Overcoming challenges in promoting from within & training future leaders
00:34 – 00:40: Strategies to scale up: Efficient systems, delegation, and real-world management
00:40 – 00:45: Final thoughts on pushing boundaries, inspiring your team, and embracing the empire stage
01:03 – 01:04: Wrap-up, shoutouts, and a sneak peek at upcoming events
Discover insider strategies on leadership, team building, operational efficiencies, and creating a winning company culture—essential for any pool pro aiming for the 250+ pool stage. Whether you're looking to sharpen your management skills, boost customer retention, or get the lowdown on the upcoming Pool Pro Championship and bootcamp events, this episode delivers actionable insights and real-world experiences that you won’t want to miss!
 

E-238 Pool Nation Podcast - From Pool Pro to CEO: Mastering the Empire Pool Pro Phase

In episode 238 of the Pool Nation Podcast , host Edgar de Jesus – along with co-host John JJ Flawless and Zac the Pool Boy – dives deep into the journey of transforming a small pool service business into a full-scale empire. The conversation covers the ups and downs of growth, from early hustle to mastering delegation, leadership, and team building in the “empire phase.” Listeners get a mix of valuable business insights, personal anecdotes (yes, even about aging and the perils of old man glasses!), and a behind-the-scenes look at the challenges and rewards of scaling a pool business.
Chapters & Timestamps:
[00:00] Intro & WelcomeMeet Edgar, John, and Zac as they kick off the episode with a warm welcome and a lighthearted introduction to the pool pros lifestyle.
[00:01] Meet the HostsEdgar introduces himself as the reigning champion of Marco Polo and brings on John – the fastest netter in the West – and Zac the Pool Boy, setting the tone for a candid, fun discussion.
[00:02 – 00:05] Banter & Personal StoriesThe hosts share humorous insights on aging, new glasses, and everyday struggles, giving a personal touch that resonates with anyone balancing business growth and life changes.
[00:11] Upcoming Events & Bootcamp DetailsEdgar outlines the upcoming Heritage Bootcamp in Dallas and previews the 10,000 Pool Pro Challenge, offering details on hands-on training sessions, business strategy classes, and qualification events for pool pros.
[00:19 – 00:25] The Business Growth JourneyA deep dive into the evolution of a pool business—from the foundational phase to the balancing act and scaling stages, culminating in the empire phase. The hosts discuss the transition from doing everything yourself to strategically building a team.
[00:26 – 00:33] Overcoming Leadership ChallengesConversation turns to the critical elements of successful delegation, empowering employees, and the importance of trust and structured systems to keep the business thriving as it grows.
[00:38 – 00:42] Leadership Lessons & Final ThoughtsReflecting on personal experiences and drawing inspiration from leadership legends, the discussion emphasizes learning from mistakes and nurturing employee growth without micromanaging.
[00:55] Outro & Next StepsEdgar wraps up the episode with reminders about bootcamp registrations, the Pool Pro Challenge, and upcoming live Instagram sessions, inviting listeners to join the community and keep the conversation going.
Throughout the episode, the hosts balance humor with hard-hitting advice on managing growth, fostering a strong team culture, and stepping back from day-to-day tasks to focus on long-term business strategy. Whether you’re a seasoned pool pro or just starting out, this episode is packed with actionable insights to help you elevate your game.

E-237 Pool Nation Podcast - Deep Dive into Cal Hypo with Robby and Shay with Solenis

E-237 of the Pool Nation Podcast - Welcome to the Feb 28 Pool Nation podcast—the go-to resource for pool service, repair, and industry insights. In this extensive episode, host Edgar DeJesus, along with co-hosts John JJ Flawless and Zach the Pool Boy (plus special guest Spider), dive deep into the world of Calcium Hypochlorite (Cal Hypo). Learn about its history, production, and why it’s the powerhouse sanitizer in both residential and commercial pools. The conversation covers everything from the technical chemistry and safe handling of Cal Hypo to the exciting details of the upcoming $10K Pool Pro Challenge and hands-on bootcamps in Texas and California. Whether you’re a seasoned pool professional or just getting started, this episode is packed with expert insights, actionable tips, and a healthy dose of industry banter to help you elevate your pool business and service game.
 
00:00:00 – Intro: Welcome to the Pool Nation podcast; Edgar introduces the show, the hosts, and sets the stage for a deep dive into pool industry topics.00:01:00 – Host & Guest Introductions: Edgar, John, and Zach introduce themselves and welcome special guest Spider, highlighting the pool pro spirit.00:02:00 – Sponsor Shoutouts: A thank you to visionary partners like SPPA, Blu ray Excel, AquaStar, Natural Chemistry, Raypak, Heritage Pool Supply, Hayward Pool Products, Poolside Tech, and Pool Marine.00:03:00 – Live Banter & Weather Chat: Casual conversation about cold Texas weather, energy levels, and a preview of the day’s discussion.00:04:00 – Personal Updates & Humor: Light-hearted exchanges on personal energy, filters, and humorous banter among the hosts.00:05:00 – Bootcamp Announcements: Edgar previews the Heritage Bootcamp in McKinney, Texas, detailing the hands-on training in pumps, filters, wiring, and business courses.00:07:00 – Technical Deep Dive Begins: Introduction to the Pool Pro Challenge and qualifiers; discussion on scoring, judging, and the upcoming Las Vegas championship.00:08:00 – Cash & Competition Talk: Funny moments about the $10K prize, cash props, and the promise of big bragging rights for winners.00:09:00 – Championship & Qualifier Details: Explanation of the competition structure, qualification rounds in McKinney and Oxnard, and the automated leaderboard system.00:10:00 – Manuals & Safety Protocols: Emphasis on reading manufacturer manuals to ensure proper dosing and safety during the challenges.00:12:00 – Business & Training Courses: Overview of additional bootcamp events (including the Raypak bootcamp) focused on business efficiency and operational strategies.00:13:00 – Community & Awards: Discussion about the Pool Nation Award, celebrating pool pros by the pool pros, and the importance of community recognition.00:14:00 – Transition to Cal Hypo Deep Dive: Introduction to the educational segment on Calcium Hypochlorite (Cal Hypo) and its significance in pool sanitation.00:17:00 – Meet the Solenis Team: Shay Parker and Robbie Walker introduce themselves and share insights on Solenis’ role in water treatment and pool chemistry.00:18:00 – Industry Legacy & Personal Stories: Personal anecdotes and the evolution of pool maintenance from the early days to modern methods.00:19:00 – The Journey Begins: Discussion on career paths, regional pride, and the importance of pool chemistry expertise.00:20:00 – Cal Hypo Fundamentals: Detailed explanation of what Cal Hypo is, from its raw materials to its manufacturing process and grading for industrial vs. residential use.00:21:00 – Solenis Overview & Impact: In-depth look at Solenis, its global presence, and how its product portfolio supports various water treatment applications.00:22:00 – Product Portfolio & Brands: Conversation on recognizable brands under Solenis, including Pool Life, Bacquacil, Serona, and equipment like feeders and granulated chlorine.00:24:00 – Cal Hypo Production Process: How Cal Hypo is made—from the chlorinated lime paste to granulated pool chlorine and slow-dissolve tablets.00:26:00 – Historical Insights: A look back at the origins of Cal Hypo in the 1700s and its evolution into a staple sanitizer in pools since the early 1900s.00:27:00 – Early Uses & Medical Anecdotes: Discussion on Cal Hypo’s early applications in disinfecting wounds and treating potable water during wartime.00:28:00 – Transition into Pool Use: How Cal Hypo became popular for pool sanitation, replacing older methods and revolutionizing water treatment.00:29:00 – Disaster & Industrial Applications: Broader applications of Cal Hypo in flood treatment, chicken processing, and industrial cleaning.00:30:00 – Cal Hypo in Commercial Pools: Insights into why commercial pools favor Cal Hypo for its efficiency and smaller storage footprint.00:31:00 – Efficiency & Storage Benefits: Explanation of Cal Hypo’s high available chlorine concentration and its impact on shock treatments.00:32:00 – Comparative Advantages: Comparing Cal Hypo with sodium hypochlorite in terms of chlorine content and storage efficiency.00:33:00 – Rapid Reaction & Algae Control: How a small dosage of Cal Hypo provides a significant chlorine boost for breaking down chloramines and algae.00:34:00 – Safety in Commercial Settings: Discussion on non-stabilized chlorine options for commercial pools and related safety considerations.00:35:00 – Stabilizer Effects & Regulations: The impact of stabilizers on chlorine efficiency and varying state regulations regarding pool water treatment.00:36:00 – Managing Calcium Levels: Addressing concerns about calcium buildup and the real-world effects of Cal Hypo dosing on water chemistry.00:37:00 – How Cal Hypo Works: The chemistry behind Cal Hypo—its breakdown into hypochlorous acid and hypochlorite ion and its role as a sanitizer.00:38:00 – Byproducts & Alternatives: Discussion on cyanuric acid buildup in other chlorine forms versus Cal Hypo’s benefits.00:39:00 – Sponsor Break #1: First round of sponsor messages from SPPA, Pool Invoice, Blu ray XL, and more.00:40:00 – Sponsor Break #2: Additional sponsor highlights focusing on innovative pool products and tools.00:41:00 – Back to Technical Talk: Transition back to discussing Cal Hypo specifics and listener Q&A.00:43:00 – pH & Cal Hypo Characteristics: Insights into Cal Hypo’s high pH (around 11–12) and its effects on pool water chemistry.00:44:00 – Optimizing Water Chemistry: Best practices for maintaining ideal pH and alkalinity levels when using Cal Hypo.00:45:00 – Key Benefits: Discussion on the unique sparkle and clarity Cal Hypo provides to pool water.00:46:00 – Shock Treatment & Algae Control: How Cal Hypo serves as an effective shock treatment and aids in algae elimination.00:47:00 – Borates & Chemical Interactions: The role of borates in enhancing Cal Hypo performance and suppressing unwanted growth.00:48:00 – Addressing Misconceptions: Tackling common concerns about calcium buildup and clarifying real versus perceived impacts.00:49:00 – Managing Hard Water: Strategies for pool pros dealing with high-calcium tap water and maintaining balanced LSI levels.00:50:00 – Multiple Sanitizer Approaches: Emphasizing that no single method fits every pool—choosing the right tool for the job.00:51:00 – Diverse Toolset Discussion: Comparing different sanitation methods (bleach, trichlor, dichlor, Cal Hypo) for varied pool scenarios.00:52:00 – Cyanuric Acid & Dosing Considerations: The importance of managing byproducts and maintaining proper chemical balance.00:53:00 – Filtration & Calcium Management: How proper backwashing minimizes calcium accumulation in the pool water.00:54:00 – Real-World Impact: Clarifying that Cal Hypo’s calcium contribution is gradual and manageable through filtration.00:55:00 – Liner Safety Q&A: Addressing listener questions on whether Cal Hypo can bleach pool liners when used correctly.00:56:00 – Proper Dosing Practices: The importance of broadcasting Cal Hypo rather than pre-dissolving it, to avoid hazardous reactions.00:57:00 – Dosing Safety Tips: Explaining why pre-dissolving in a bucket can be dangerous and the benefits of proper application.00:58:00 – Handling Cloudiness: Tips on resolving temporary cloudiness through proper circulation and pH adjustments.00:59:00 – Ensuring Even Distribution: Best practices for achieving clear water after dosing with Cal Hypo.01:00:00 – Temperature & Saturation Effects: How environmental factors affect the dissolution and clarity of Cal Hypo.01:01:00 – Final Chemistry Insights: Recap of key factors like pH, alkalinity, and temperature for optimal pool water clarity.01:02:00 – Distribution & Circulation: Emphasizing the need for proper mixing to avoid localized high concentrations.01:03:00 – Storage & Handling Guidelines: Detailed safety and DOT regulations for storing and transporting Cal Hypo.01:04:00 – Vehicle Safety & Segregation: Tips on safely segregating chemicals in service vehicles and preventing cross-contamination.01:05:00 – DOT Regulations Reminder: Overview of weight limits and container size rules for hazardous materials transport.01:06:00 – Container & Transport Limits: Additional safety guidelines for handling larger quantities of Cal Hypo.01:07:00 – Sponsor Break #3: Final sponsor messages highlighting products and services for pool professionals.01:08:00 – Sponsor Break #4: Continued sponsor highlights from industry partners, supporting pool business growth.01:09:00 – Sponsor Break #5: More sponsor messages and promotions to keep you up-to-date with the latest tools.01:10:00 – Technical Recap: Summarizing the key takeaways on Cal Hypo application, water chemistry, and safety.01:11:00 – Final Banter & Money Talk: Humorous exchanges on cash props and the pool pro lifestyle.01:12:00 – Final Thoughts: Wrap-up discussion on the importance of education, safety, and innovation in pool maintenance.01:13:00 – Personal Reflections: Hosts share final reflections on the evolution of pool chemistry and industry legacy.01:14:00 – Final Wrap-Up: Closing remarks, gratitude to guests, and a reminder to stay educated and safe on the job.01:15:00 – Outro: Thank you for listening! Stay connected with Pool Nation for more expert pool repair tips and industry news.01:16:00 – End of Podcast.
Dive in, subscribe, and make waves in your pool service and repair career with Pool Nation!
 

E-236 Pool Nation Podcast - Win the $10K Pool Pro Championship 2025

Episode 236 of the Pool Nation podcast—your ultimate resource for pool service, pool repair, and the latest pool industry insights. In this action-packed episode, hosts Edgar de Jesus, John JJ Flawless, and Zac the Pool Boy share insider tips on scaling your pool business, optimizing pool software, and excelling in technical repairs. Get the scoop on the upcoming $10K Pool Pro Championship, hands-on pool bootcamps in Texas and California, and innovative strategies to boost efficiency and safety in your work. Whether you’re a seasoned pool technician or just starting out in the pool service industry, this episode is packed with actionable advice, expert insights, and a community-driven passion for pool excellence. Tune in now to learn how to make waves in the pool repair and service world!
Timestamps:00:00:00 – Introduction: Welcome to the Pool Nation podcast with an overview of today’s pool industry topics.00:01:00 – Championship Announcement: Details on the $10K Pool Pro Championship and how pool pros can join the competition.00:02:00 – Lighting & Tech Setups: Behind-the-scenes insights into on-air lighting challenges and professional pool tech setups.00:03:00 – Live Banter: Candid moments and humorous exchanges that make this podcast a must-listen for pool professionals.00:07:00 – Bootcamp Details: Essential information about the Heritage Bootcamp in McKinney, Texas for pool repair training.00:09:00 – Business & Software Insights: Discussion on scaling your pool business with innovative routing and billing software solutions.00:11:00 – Pool Brain Demo: In-depth look at cutting-edge pool management software designed specifically for the pool service industry.00:17:00 – Facility Walkthrough: Preview of Gold Medal Pools and hands-on training sessions that sharpen your pool repair skills.00:20:00 – Oxnard Bootcamp Announcement: Details about the follow-up bootcamp event in Oxnard, California, for further pool training.00:21:00 – Championship Registration: Step-by-step guide on registering for the Pool Pro Championship and qualifying rounds.00:27:00 – Competition Rules & Safety: Overview of strict safety guidelines, standardized tools, and the scoring system for fair play.00:31:00 – Qualifier Rounds: Explanation of the elimination rounds designed to ensure top-quality pool repair skills.00:40:00 – Final Challenge Preview: Introduction to the mystery challenge that tests adaptability and precision in pool repairs.00:43:00 – Sponsor Spotlight: Key messages from top industry sponsors, including SPPA, Pool Invoice, Blu ray XL, Aquastar, Natural Chemistry, Raypak, and Hayward.00:47:00 – Championship Strategy: Final thoughts on balancing speed, accuracy, and safety to excel in pool repair competitions.00:55:00 – Registration Reminder: Important details on securing your spot for the championship and upcoming pool training events.01:00:00 – Final Sponsor Messages: Last sponsor highlights and a recap of the latest pool service innovations.01:05:00 – Final Thoughts & Next Steps: Closing insights from the hosts and a preview of future pool industry events and training sessions.01:09:00 – Outro: Thank you for listening! Stay connected with Pool Nation for more expert pool repair tips and industry news.
Dive in, subscribe, and make waves in your pool service and repair career with Pool Nation!

E-235 Pool Nation Podcast - Scaling Your Pool Business: Mastering Leadership, Team Building & Operational Efficiency

Episode 235 of the Pool Nation Podcast - Join John JJ Flawless, Zac “Pool Boy” Nicholas, and Edgar on this action-packed episode of the Pool Nation Live Podcast as they dive deep into the scaling phase—the critical stage where pool companies transition from a one-person operation to building a thriving team and a sustainable empire. In this episode, our experts share real-world insights on leadership, delegation, financial management, customer communication, marketing strategies, and operational efficiency. Whether you’re managing 40 pools or scaling to hundreds, learn how to overcome growing pains, maintain service quality, and plan for long-term success in the competitive pool service industry.
Key topics include:
Transitioning from working in your business to working on your business
Hiring, training, and retaining a strong team
Delegating effectively and building leadership skills
Implementing systems, processes, and financial KPIs
Enhancing customer communication and scaling marketing efforts
Preparing for challenges, optimizing operational efficiency, and planning your exit strategy
This episode is packed with actionable strategies to help pool pros at every stage of growth. If you’re ready to level up your pool business and build an empire, this episode is for you!
Time Stamps:
00:00 – 00:01 | Introduction & WelcomeMeet our hosts and get an overview of today’s focus on the scaling phase of your pool business.
00:01 – 00:02 | The Four Phases of Pool Business GrowthRecap of the foundational and balancing stages leading up to scaling.
00:02 – 00:03 | Personal Phases & Setting the StageZach shares his personal experience with business phases and challenges.
00:03 – 00:04 | Western Pool & Spa Show & Budget TalkDiscussion about upcoming events and planning for growth.
00:04 – 00:05 | Defining the Scaling PhaseExploring the challenges of hiring your first employee and expanding operations.
00:05 – 00:07 | Transitioning to LeadershipHow to shift from doing the work yourself to leading a team and focusing on strategy.
00:07 – 00:09 | Building Leadership SkillsInsights into delegation, training, and leading by example in your pool business.
00:09 – 00:11 | Team Building & DelegationStrategies for recruiting, onboarding, and empowering your employees.
00:11 – 00:13 | Outsourcing & Maintaining Service ConsistencyThe benefits of delegating tasks like bookkeeping and standardizing service quality.
00:13 – 00:15 | Creating Processes & Standard Operating Procedures (SOPs)How effective SOPs can ensure consistent customer service and efficient operations.
00:15 – 00:17 | Financial Oversight & Tracking ExpensesDiscussion on managing financial KPIs, tracking chemical costs, and cash flow.
00:17 – 00:19 | Enhancing Customer CommunicationTips on maintaining strong customer relationships and effective communication.
00:19 – 00:21 | Scaling Marketing EffortsTransitioning from organic growth to strategic, paid marketing campaigns.
00:21 – 00:23 | Preparing for Unexpected ChallengesBuilding contingency plans and managing operational challenges as you grow.
00:23 – 00:25 | Cultivating a Long-Term Vision & Exit StrategyPlanning your future, setting goals, and preparing for eventual exit or expansion.
00:25 – 00:27 | Fostering Team Collaboration & CultureHow to build a collaborative, high-performance team culture to retain talent.
00:27 – 00:29 | Maximizing Operational EfficiencyPractical tips to streamline operations and reduce redundancies.
00:29 – 00:33 | Final Thoughts on Efficiency & GrowthWrapping up key strategies for scaling your pool business effectively.
00:33 – 00:39 | Sponsor BreakHear from our industry partners including SPPA, Pool Invoice, Blu-ray XL, Aquastar, Natural Chemistry, Ray Pak, and Hayward.
00:39 – 00:41 | Post-Sponsor Recap & Final TakeawaysFinal insights on leadership, delegation, and business scaling.
00:41 – 00:43 | Announcements & Business Matrix DetailsLearn about our new Business Matrix group for pool pros and upcoming events.
00:43 – 01:01 | Outro & Next Episode PreviewClosing remarks and a sneak peek into our next podcast on the Western Pool & Spa Show.
Optimize your pool business growth by listening to expert advice from those who have been in your shoes. Subscribe now to the Pool Nation Live Podcast and join our community of pool pros committed to excellence and expansion!

E-234 Pool Nation Podcast - Phase Two: The Balancing Act – Scaling Your Pool Business

In Episode 234 of the Pool Nation Live Podcast, hosts Edgar De Jesus and Zac dive deep into Phase Two: The Balancing Act—the crucial stage when your pool business jumps from 40 to 80/90 pools. Learn how to scale your pool service without sacrificing quality, streamline your processes, optimize your time management, and prepare for employee expansion. Whether you're focused on diversifying revenue streams, mastering customer retention, or managing finances and cash flow, this episode is packed with practical tips and strategies every pool pro needs to succeed in the competitive pool industry.
Join us as we discuss:
Time Management & Efficiency: How to optimize your daily schedule and set boundaries as your workload increases.
Maintaining Quality Service: Balancing a growing list of service calls with the high standards your customers expect.
Streamlining Processes: Tips for automating invoicing, inventory, and communication to save valuable time.
Preparing for Employee Expansion: Best practices for hiring, training, and onboarding new team members before burnout hits.
Customer Retention & Diversifying Revenue: Strategies to keep loyal customers, set profitable pricing, and add revenue streams without overextending.
Financial Management & Long-Term Planning: How to monitor expenses, manage cash flow, and set long-term goals to build a resilient pool business.
This episode also features candid discussions about industry events like the Western Pool and Spa Show, real-life business challenges, and the roadmap to scaling your company from a small operation to a thriving enterprise.
Timestamps:
[00:00:00] – Introduction: Meet your hosts Edgar de Jesus and Zac, and hear exciting news about the Western Pool and Spa Show.
[00:01:00] – Western Pool and Spa Show Updates: Travel stories, event previews, and bootcamp announcements.
[00:04:00] – Event Education Tracks & Bootcamps: Overview of upcoming classes on business efficiency, profit strategies, and financial security.
[00:10:00] – Recap of the Four Phases: A quick review of the pool business growth stages.
[00:13:00] – Phase Two: The Balancing Act: Discussion on managing 80–90 pools and the challenges of scaling your operations.
[00:16:00] – Key Strategies: Time management tips, maintaining service quality, and streamlining your processes.
[00:27:00] – Preparing for Employee Expansion: Insights into hiring, training, and effective delegation.
[00:32:00] – Customer Retention Tactics: How to keep your loyal customers and set proper service expectations.
[00:38:00] – Diversifying Revenue Streams: Evaluating new services and ensuring they add ROI without draining your resources.
[00:41:00] – Monitoring Finances: Tips for cash flow management and tracking expenses as your business grows.
[00:48:00] – Redefining Your Marketing Strategy: Building a strong brand identity and targeting high-end clients.
[00:57:00] – Long-Term Goals & Planning: Setting milestones and crafting a roadmap for future success.
[01:02:00] – Final Thoughts & Recap: Summarizing essential strategies for managing growth and avoiding burnout.
[01:15:00] – Sneak Peek: A look ahead to the next episode on Phase Three – The Leadership and Scaling Phase.

E-233 Pool Nation Podcast Scaling Your Pool Business: Mastering the 4 Phases of Pool Pro Success

In this episode 233 of the Pool Nation Podcast, hosts Edgar de Jesus, John JJ Flawless, and Zac “the pool boy” Nicholas break down the essential business phases every pool service professional must navigate to scale their operation. From mastering the foundational technical skills to transitioning into high-level leadership at the empire stage, this episode is packed with actionable insights, real-life examples, and expert tips to help you boost profitability, streamline operations, and build lasting customer relationships. Whether you’re managing 40 pools or gearing up for 250+ accounts, learn how to set the stage for sustainable growth and financial discipline in the pool service industry.
Timestamps & Key Topics:
[00:00:00] Introduction & WelcomeEdgar introduces the Pool Nation Podcast, the hosts, and today’s focus on the four phases of every pool pro’s journey.
[00:01:00] Meet Your HostsEdgar, John JJ Flawless, and Zach “the pool boy” Nicholas share their industry experiences, humorous banter, and insights into the pool business.
[00:02:00] Industry Updates & Upcoming EventsA sneak peek into the Western Pool and Spa Show, new classes on business and operational efficiencies, and innovative software tools for goal tracking.
[00:03:00] Preparing for Growth & Financial SecurityDiscussion on mastering financials, tracking expenses, and setting up systems to ensure business stability as you grow.
[00:04:00] The Four Phases of a Pool Pro BusinessAn overview of the business lifecycle in the pool service industry, setting the stage for a deep dive into each phase.
[00:16:00] Phase 1 – The Foundational StageFocus on the early years (around 40-50 pools) where personalized customer service, technical mastery, and quality work set the groundwork for success.
[00:17:00] Phase 2 – The Balancing ActAs workload increases (80-90 pools), learn how to juggle operational demands, customer care, and the challenges of hiring your first employees without burning out.
[00:18:00] Phase 3 – The Scaling PhaseWith growth to approximately 130 pools, discover the importance of implementing reliable processes, training new staff, and avoiding quality pitfalls during rapid expansion.
[00:20:00] Phase 4 – The Empire StageTransitioning to 200+ pools, the discussion highlights strategic delegation, advanced systems for billing, customer retention strategies, and the evolution from hands-on work to high-level business management.
[00:24:00] Keys to Success & Best PracticesIn-depth tips on mastering your craft, establishing consistent processes, building a strong brand, and leveraging networking opportunities to drive referrals and sustainable growth.
[00:28:00] Sponsor Messages & Software SolutionsA word from our sponsors about specialized general liability insurance from SPPA, pool billing software from Pool Invoice, Blu ray XL’s mineral purifiers, Aquastar’s pipeline cartridge filters, and more to boost your business efficiency.
[00:31:00] Final Thoughts & Event RemindersEdgar and Zac wrap up with actionable takeaways, emphasize the importance of planning for each growth phase, and remind listeners about the upcoming Western Pool and Spa Show and exclusive training sessions.

E-232 Pool Nation Podcast - Embracing the Future with Bob, Stan and The Attendant

In episode 232 of the Pool Nation Podcast, Edgar, John, and Zac are joined by Bob Doan and Stan Reznick from Poolside Tech to dive deep into the future of pool automation. Discover how The Attendant is reshaping the pool industry by providing innovative solutions that simplify pool management, save energy, and improve service efficiency.
Bob and Stan share their journey from restaurant tech innovators to pool tech pioneers, revealing how data-driven insights, seamless integration, and dealer-focused support are transforming pool pros' operations. Learn how Poolside Tech empowers pool professionals to deliver unparalleled value to their customers while creating new opportunities for growth and profitability.
Whether you're a pool professional, a homeowner curious about automation, or someone passionate about advancing the industry, this episode will inspire you to think differently about what’s possible in pool care. Plus, hear firsthand stories, exciting product features, and the vision driving the evolution of pool automation.
Tune in now and stay ahead of the curve in the pool industry!
Timeline:
[00:00:00] Intro: Welcome to the Pool Nation Podcast! Meet Edgar, John, and Zac as they kick off this exciting episode featuring Poolside Tech.
[00:02:00] Setting the Stage: Zach shares the crazy Texas winter weather story, setting the tone for a lively discussion.
[00:06:00] Guest Introduction: Meet Bob Doan, CEO of Poolside Tech, and Stan Reznick, as they discuss their journey into the pool industry.
[00:14:00] The Attendant's Technology: How The Attendant leverages real-time data, simplifies pool automation, and creates smarter pool systems.
[00:27:00] Dealer Support & Training: A deep dive into how Poolside Tech supports dealers with training, hands-on classes, and on-demand assistance.
[00:36:00] Industry Challenges: Overcoming barriers to entry in a market dominated by major players.
[00:50:00] Innovative Features: Exploring The Attendant's unique capabilities, including energy efficiency, proactive problem-solving, and seamless integration.
[01:10:00] Practical Applications: Real-world benefits for pool professionals and homeowners, from reduced callbacks to enhanced customer service.
[01:24:00] Final Thoughts: Bob and Stan share their vision for the future of pool automation and how Poolside Tech is driving change in the industry.