Pool Nation Podcast

E-226 - Pool Nation Podcast - Pool Nation Business Groups - The Matrix

In episode 226 of the Pool Nation Podcast, Edgar, JJ Flawless, and Zac the Pool Boy Nicholas dive into the highly anticipated Pool Nation Business Matrix, a transformative program designed to elevate pool businesses to new heights. They break down the program's structure, quarterly topics, and the game-changing tools like the Peak Planner and Pool Man University’s employer module, all designed to help business owners set goals, master financials, and grow their operations with accountability and peer support.
The hosts also discuss the importance of embracing mentorship, measuring KPIs, and making meaningful connections within the industry to drive growth and profitability. Alongside the Matrix details, they share updates on exciting new partnerships, upcoming 2025 plans, and their relentless focus on empowering pool professionals everywhere.
Tune in to hear about:
The launch of the Pool Nation Business Matrix starting January 18, 2025.
The step-by-step approach to goal setting, mastering financials, and understanding the employee lifecycle.
Exclusive perks and benefits for Matrix members.
How this program is tailored for pool professionals ready to take their business to the next level.
Insights into 2025 plans, upcoming bootcamps, and content collaborations.
Whether you're considering the Matrix, looking for strategies to grow your business, or just love the humor and banter of the Pool Nation crew, this episode is packed with actionable insights and laughs.
Podcast Timelines:
[00:00:00] – Intro: A warm and festive welcome from Edgar, JJ Flawless, and Zach.
[00:01:00] – Zach’s new tech setup struggles and the team’s banter.
[00:10:00] – Sneak peek into exciting 2025 plans and upcoming partnerships.
[00:13:00] – Introduction to the Pool Nation Business Matrix and its origins.
[00:20:00] – The value of KPIs, goal setting, and how the Matrix addresses critical industry needs.
[00:29:00] – Exclusive perks for Matrix members and how they add value.
[00:35:00] – Deep dive into 2025 training topics and quarterly focuses.
[00:38:00] – Listener question: Addressing the DIY pool maintenance trend.
[00:50:00] – The importance of community and peer-to-peer learning in the Matrix.
[00:56:00] – Final thoughts: Encouragement for those considering the program.
[01:03:00] – Upcoming content highlights and partnerships for 2025.
[01:09:00] – Outro: Stay tuned for next week’s big announcements!
Be sure to visit Pool Nation to sign up for the Business Matrix and stay connected for all things pool industry. Don’t miss next week’s episode as the crew dives into DIY vs. professional pool service and continues unveiling their exciting 2025 plans!

E-225 Pool Nation Podcast - Business Financial Key Performance Indicators

In episode 225 of the Pool Nation Podcast, Edgar and Zac dive deep into the world of you businesses Financial Key Performance Indicators (KPIs) and their importance for the financial health of pool businesses.
They break down industry-specific KPIs like cost per pool, profit per pool, chemical usage, and customer retention, offering actionable insights to help pool pros optimize their operations. The hosts also touch on the upcoming Pool Nation Business Matrix Program, a hands-on educational initiative to elevate pool businesses.
With humor, live call-ins, and geek-worthy financial tips, this is a must-listen for pool pros aiming to level up their business acumen.
Timestamps:
[00:00:00] Intro: The Pool Nation podcast kicks off with Edgar, Zach, and some festive fun.
[00:01:00] Financial Focus: KPIs for pool businesses – why they matter and how to use them.
[00:05:00] Major FOMO Alert: Updates from AquaStar's Golden Ticket event.
[00:06:00] Pool Nation Business Matrix Program: Announcement and breakdown of its key features.
[00:10:00] SMART Goals: The importance of setting measurable and actionable business goals.
[00:15:00] Key Financial KPIs: Exploring general and pool-specific metrics.
[00:25:00] Cost Per Pool: Understanding the true cost of servicing a pool.
[00:34:00] Revenue Per Employee: Measuring the revenue generated per team member.
[00:49:00] Customer Retention: The significance of keeping clients for long-term success.
[00:55:00] Chemical Usage Costs: Why monitoring chemical use is critical.
[01:02:00] Average Customer Lifetime Value: Calculating the total value of a customer to your business.
[01:14:00] Final Thoughts: Tips for tracking KPIs and understanding financial health.

E-224 Pool Nation Podcast - The Best of Pool Nation

In Episode 224 of the Pool Nation Podcast, we present the "Best of Pool Nation Podcast Pt. 1. We take a look back at some of the most memorable moments from past episodes.
From the hilarious behind-the-scenes stories of pool pros navigating challenges to insightful conversations with industry leaders, this episode highlights the essence of what makes the Pool Nation Podcast a must-listen for the pool service community.
We revisit impactful discussions on the chlorine shortage, innovative products, and the inspiring journeys of industry professionals who’ve built thriving businesses. Plus, we can’t forget the laughs, competitive spirit, and heartfelt moments that make the podcast feel like home for pool pros everywhere.
Tune in and relive the highlights.

E-223 Pool Nation Podcast - Pool Nation Conference, Awards Recap, and Industry Highlights

In episode 223, Edgar, John, and Zac dive into the Pool Nation Conference and the Pool Nation Awards, recapping the incredible highlights, key moments, and memorable takeaways from both events. They share insights from the first-ever conference, discuss the feedback received from attendees, and celebrate the award winners who exemplify excellence in the pool industry.
The hosts also talk about the behind-the-scenes efforts, the community support that made these events possible, and their vision for next year’s events. This episode is packed with laughs, heartfelt stories, and plenty of gratitude for the Pool Nation family. Tune in to hear how the events came together and the exciting plans for 2025!
Timestamps:
[00:00:00] Intro: Welcome to the Pool Nation Podcast. Edgar introduces John, JJ Flawless, and Zac, the Pool Boy, Nicholas.
[00:02:00] Lighthearted Chaos: Funny pre-show moments, iced coffee disasters, and behind-the-scenes antics.
[00:05:00] Reflecting on the Conference: Zach shares his excitement and takeaways from the Pool Nation Conference, focusing on the hunger for business education.
[00:11:00] Business Courses Demand: John discusses the overwhelming interest in business courses and plans to expand on this for future events.
[00:18:00] Behind the Magic: Edgar highlights the collaborative effort of the Pool Nation team, vendors, and partners in making the events successful.
[00:28:00] Pool Nation Awards Recap: Celebrating the winners, the energy in the room, and the emotional moments during the announcements.
[00:38:00] Award Winners Highlight: Sharing the standout winners of the Pool Nation Awards, including Pool Girl of the Year, Retailer of the Year, and Builder of the Year.
[00:45:00] Gratitude for Volunteers: Recognizing the tireless efforts of volunteers, family, and supporters who made the events seamless.
[00:49:00] Future Plans: Looking ahead to next year’s conference in Las Vegas and incorporating attendee feedback.
[00:55:00] Closing Thoughts: The hosts reflect on the camaraderie and magic of the events, sharing their gratitude for the Pool Nation community.
Sponsors Mentioned:
Ultimate Pool Tools
SPPA
Pool Invoice
BluRay XL
Aquastar Pipeline Filters
Natural Chemistry
Raypak
Hayward
Closing: Thank you to the Pool Nation family for your continued support. Stay tuned for updates on future events and follow us on social media for more pool industry content. Have a wonderful Thanksgiving!
Don’t forget to check out the Pool Nation Awards gallery at poolnationawards.com.

E-222 Pool Nation Podcast -Building Teams, Elevating the Industry, and the Power of Networking

In episode 222 of the Pool Nation Podcast, Edgar, John, and special guests from AquaStar Pool Products—Todd Pierre, Korey Wax, and Michael Krause—talk about the exciting developments at AquaStar, the power of networking, and the importance of investing in people to elevate the pool industry.
The conversation highlights the incredible impact of education, the need to stay out of your comfort zone, and the life-changing benefits of building strong connections in the industry. Michael shares his inspirational journey from running First Response Pools to becoming the Brand Manager at AquaStar, while Corey emphasizes the value of mentorship and personal growth. The team also dives into their experiences at the Pool Nation Conference, the power of training, and their collaboration as the "New Three" with AquaStar, Raypak, and Poolside Tech.
They close out with heartfelt reflections on friendship, collaboration, and the shared vision of making the pool industry better for all.
Episode Highlights:[00:00:00] Intro: Welcome to Pool Nation Podcast! Edgar introduces the show and today’s guests: Todd Pierre, Korey Wax, and Michael Krause from AquaStar.
[00:01:00] AquaStar Team Dynamics: Discussion about AquaStar’s growing team, their culture, and their commitment to innovation and the pool pro community.
[00:11:00] Corey’s Story: Korey shares his journey in the pool industry, from Leslie’s Pool Supply to AquaStar, and the mentors who shaped his career.
[00:28:00] The Power of Training: Reflections on the impact of the Pool Nation Conference and the importance of hands-on education.
[00:39:00] Michael’s Journey: Michael talks about transitioning from running First Response Pools to becoming AquaStar’s Brand Manager and the importance of networking.
[01:04:00] Networking Stories: Edgar shares inspiring stories about networking from the Pool Nation Conference and how it changes lives.
[01:17:00] Final Thoughts: Korey and Michael reflect on staying humble, staying uncomfortable, and the importance of elevating the industry.
[01:25:00] Gratitude: Edgar and John express heartfelt appreciation for the AquaStar team and the power of collaboration.

E-221 Pool Nation Podcast - The Best of Pool Nation Podcast

Episode 221 of the Pool Nation podcast this special "Best of the Pool Nation Podcast" episode, Edgar, John, and Zac share some of their favorite moments, funniest exchanges, and insightful discussions that have made the show a go-to for pool pros everywhere. From tales of industry challenges and client stories to networking tips and event highlights, this episode is a celebration of the Pool Nation community and the power of connecting with others in the pool industry. Tune in for a blend of laughs, valuable insights, and stories that keep us all coming back for more.

E-220 Building Your Network – Tools to building your Business Networking Group

Episode Title: Building Bridges – The Power of Business Networking
In episode 220 of the Pool Nation Podcast, Edgar, John, and Zac discuss the importance of business networking and how building relationships can lead to opportunities and personal growth. They also share their own experiences, preparation for the upcoming Pool Nation Awards and Conference, and humorous anecdotes about interactions with clients. The conversation emphasizes the value of stepping out of your comfort zone to foster genuine connections in the industry.
Time Stamps:
0:00 - 6:20: Introduction and host welcome; discussion of event preparations and logistics for the Pool Nation Awards.
6:21 - 16:30: Zach’s health update and handling pre-awards stress; insights on balancing professional and personal responsibilities.
16:31 - 28:00: John reflects on personal growth and maintaining business readiness; importance of teamwork.
28:01 - 33:00: Edgar introduces the Pool Nation Conference and highlights the new Business Bar concept.
33:01 - 45:00: The value of networking at the Heritage Pool Pro Appreciation Event and fostering industry connections.
45:01 - 55:00: Shout-outs to sponsors and prize announcements for the Pool Nation Awards.
55:01 - 1:05:00: Humorous client communication stories from John; examples of handling customer inquiries.
1:05:01 - 1:17:00: Final thoughts on networking, building trust, and responses to listener interactions.

E-219 Pool Nation Podcast Meet the Pool Nation Awards’ Pool Girl of the Year Nominees

Episode 219 of the Pool Nation Podcast, where we dive deep into the pool industry’s latest updates, trends, and professional journeys. Join hosts Edgar de Jesus, John JJ Flawless, and Zach "the Pool Boy" Nicholas as they talk with special guests Jennifer Melee, Kristen Mello, Megan Hightower, and Alicia Rowe. These remarkable women share their inspiring journeys, industry insights, and experiences as nominees for Pool Girl of the Year at the Pool Nation Awards.
Episode Breakdown:
[00:00:00] – IntroEdgar introduces the Pool Nation podcast and welcomes guests Jennifer, Kristen, Megan, and Alicia. Shoutouts to podcast visionary partners and a fun banter with Zach about his productivity surge.
[00:05:00] – Kristen Melo’s JourneyKristen shares her career path in the pool industry, her emphasis on education, and the company growth achieved through training and certifications. The importance of standing out in the industry is highlighted.
[00:24:00] – Megan Hightower’s StoryMegan explains how she joined her partner Jordan in the pool industry, from the initial challenges to her passion for building and growing their business together in Nevada.
[00:37:00] – Jennifer Mele’s Pool Nation Family ConnectionJennifer recounts her journey with her husband, Chris, in the industry, emphasizing the support from the Pool Nation family and the motivation to provide high-quality pool service.
[00:47:00] – Alicia Rowe’s BackgroundAlicia discusses her transition from the equine industry to pool service ownership, her experiences managing a commercial-focused business, and her goals for the company’s future.
[01:02:00] – Awards and Final ThoughtsEdgar reminds everyone about the upcoming Pool Nation Awards, and the team discusses the significance of industry recognition and the supportive community of pool professionals.
[01:08:00] – Sponsors and Pool Nation Conference DetailsDetails about the upcoming Pool Nation Conference and the special hands-on learning opportunities it will offer, along with a thank-you to sponsors supporting the podcast and conference.
Don't miss this inspiring conversation filled with laughter, learning, and heartfelt reflections on the pool industry. Catch the full episode wherever you listen to podcasts, and see you at the Pool Nation Conference in Dallas, Texas!

E-218 Pool Nation Podcast Business Growth: Franchise vs. Independent and Unlocking Employee Training Success

In episode 218 of the Pool Nation Podcast, Edgar, John, and Zach dive deep into important industry topics, answer listener questions, and introduce new concepts for the upcoming Pool Nation Conference. They discuss the pros and cons of starting a pool service business from scratch versus buying into a franchise, offering valuable insights for those considering entrepreneurship in the pool industry. John also shares his experience with providing pool cleaners as part of the service package and how it impacts business efficiency. Edgar offers a sneak peek into the innovative Poolman University platform, which is designed to standardize training for pool professionals. As always, the hosts share exciting updates about the Pool Nation Conference, Awards, and much more.
Episode Highlights:
[00:00] - Intro: Edgar, John, and Zac kick off the podcast with a warm welcome and industry updates.
[02:30] - Listener shout-outs and Edgar’s latest ideas: Shout-outs to Jeanette and Lindsay, with Edgar sharing a new idea that sparks conversation.
[10:00] - John’s busy season update: John talks about preparing pools as customers arrive for the winter season and how business picks up in October.
[15:45] - Franchise vs. independent pool business: The team answers a listener’s question about whether to start a pool business from scratch or buy a franchise. Edgar shares insights from a conversation with Andrew Kidd, CEO of Poolworks.
[30:15] - Pool cleaners: John explains his approach to providing pool cleaners for clients, how it improves service efficiency, and whether cleaners should be provided or sold to customers.
[45:00] - Poolman University sneak peek: Edgar reveals exciting details about Poolman University, a training platform for pool professionals to onboard and train their teams efficiently, complete with quizzes and progress tracking.
[52:00] - Pool Nation Conference and Awards: The hosts provide updates on the upcoming Pool Nation Conference, Heritage Pool Pro Appreciation event, and a growing list of Pool Nation Award nominees.
[57:00] - Shout-outs and closing: Final thoughts and thanks to the podcast’s visionary sponsors, including Ultimate Pool Tools, Raypak, AquaStar, and more.
Join us for this informative episode packed with practical tips, insights, and the latest happenings in the pool industry!

E-217 Pool Nation Podcast - Mastering Business Operational Efficiencies

In Episode 217 of the Pool Nation Podcast, Edgar, John, and Zac continue their discussion on operational efficiencies to help pool professionals optimize their businesses. They cover essential topics such as route planning, billing automation, and the importance of comprehensive training programs. The team also talks about empowering employees through education and practical application, offering real-life examples of how training can improve customer service and overall business performance.
Tune in to learn key strategies to make your business more efficient and your team more confident. Plus, don’t miss the shoutout to a young pool pro, Keegan from Riverside, California, who's attending the Pool Nation Conference for the first time.
Timestamps:
[00:00:00] – Introduction: Edgar, John, and Zac kick off the episode with a discussion about the Pool Nation Conference and shoutouts to Keegan.
[00:05:00] – Keegan’s Journey: Shoutout to Keegan from Riverside, California, attending his first Pool Nation Conference.
[00:08:00] – Pool Nation Conference Overview: Hands-on learning, business insights, and networking opportunities.
[00:14:00] – Operational Efficiencies: Route planning and the impact of inefficiencies on your business.
[00:15:00] – Zac’s Route Planning Strategies: Time management, safety, and minimizing wear and tear.
[00:20:00] – Automating Billing: The importance of automating invoicing and payment collection for cash flow management.
[00:25:00] – Best Practices for Billing: The role of consistency in billing and empowering customers to pay on time.
[00:30:00] – Employee Training Programs: Developing comprehensive training that covers customer service, technical skills, and company values.
[00:32:00] – Creating Effective Training Programs: The value of having structured, interactive training to engage employees.
[00:37:00] – Leveraging Manufacturers and Vendors: How to use external resources like reps and manufacturers to enhance training.
[00:45:00] – Practical Application in Training: Hands-on training that directly impacts the day-to-day work of technicians.
[00:50:00] – Role-Playing for Customer Service: How role-playing scenarios can help employees better handle customer interactions.
[00:57:00] – Final Thoughts: Continuous learning, the importance of education, and preparing for the Pool Nation Conference.
Sponsors:
Ultimate Pool Tools
The SPPA
BluRay XL
AquaStar Pool Products
Natural Chemistry
Raypak
Hayward