Pool Nation Podcast

E-234 Pool Nation Podcast - Phase Two: The Balancing Act – Scaling Your Pool Business

In Episode 234 of the Pool Nation Live Podcast, hosts Edgar De Jesus and Zac dive deep into Phase Two: The Balancing Act—the crucial stage when your pool business jumps from 40 to 80/90 pools. Learn how to scale your pool service without sacrificing quality, streamline your processes, optimize your time management, and prepare for employee expansion. Whether you're focused on diversifying revenue streams, mastering customer retention, or managing finances and cash flow, this episode is packed with practical tips and strategies every pool pro needs to succeed in the competitive pool industry.
Join us as we discuss:
Time Management & Efficiency: How to optimize your daily schedule and set boundaries as your workload increases.
Maintaining Quality Service: Balancing a growing list of service calls with the high standards your customers expect.
Streamlining Processes: Tips for automating invoicing, inventory, and communication to save valuable time.
Preparing for Employee Expansion: Best practices for hiring, training, and onboarding new team members before burnout hits.
Customer Retention & Diversifying Revenue: Strategies to keep loyal customers, set profitable pricing, and add revenue streams without overextending.
Financial Management & Long-Term Planning: How to monitor expenses, manage cash flow, and set long-term goals to build a resilient pool business.
This episode also features candid discussions about industry events like the Western Pool and Spa Show, real-life business challenges, and the roadmap to scaling your company from a small operation to a thriving enterprise.
Timestamps:
[00:00:00] – Introduction: Meet your hosts Edgar de Jesus and Zac, and hear exciting news about the Western Pool and Spa Show.
[00:01:00] – Western Pool and Spa Show Updates: Travel stories, event previews, and bootcamp announcements.
[00:04:00] – Event Education Tracks & Bootcamps: Overview of upcoming classes on business efficiency, profit strategies, and financial security.
[00:10:00] – Recap of the Four Phases: A quick review of the pool business growth stages.
[00:13:00] – Phase Two: The Balancing Act: Discussion on managing 80–90 pools and the challenges of scaling your operations.
[00:16:00] – Key Strategies: Time management tips, maintaining service quality, and streamlining your processes.
[00:27:00] – Preparing for Employee Expansion: Insights into hiring, training, and effective delegation.
[00:32:00] – Customer Retention Tactics: How to keep your loyal customers and set proper service expectations.
[00:38:00] – Diversifying Revenue Streams: Evaluating new services and ensuring they add ROI without draining your resources.
[00:41:00] – Monitoring Finances: Tips for cash flow management and tracking expenses as your business grows.
[00:48:00] – Redefining Your Marketing Strategy: Building a strong brand identity and targeting high-end clients.
[00:57:00] – Long-Term Goals & Planning: Setting milestones and crafting a roadmap for future success.
[01:02:00] – Final Thoughts & Recap: Summarizing essential strategies for managing growth and avoiding burnout.
[01:15:00] – Sneak Peek: A look ahead to the next episode on Phase Three – The Leadership and Scaling Phase.

E-233 Pool Nation Podcast Scaling Your Pool Business: Mastering the 4 Phases of Pool Pro Success

In this episode 233 of the Pool Nation Podcast, hosts Edgar de Jesus, John JJ Flawless, and Zac “the pool boy” Nicholas break down the essential business phases every pool service professional must navigate to scale their operation. From mastering the foundational technical skills to transitioning into high-level leadership at the empire stage, this episode is packed with actionable insights, real-life examples, and expert tips to help you boost profitability, streamline operations, and build lasting customer relationships. Whether you’re managing 40 pools or gearing up for 250+ accounts, learn how to set the stage for sustainable growth and financial discipline in the pool service industry.
Timestamps & Key Topics:
[00:00:00] Introduction & WelcomeEdgar introduces the Pool Nation Podcast, the hosts, and today’s focus on the four phases of every pool pro’s journey.
[00:01:00] Meet Your HostsEdgar, John JJ Flawless, and Zach “the pool boy” Nicholas share their industry experiences, humorous banter, and insights into the pool business.
[00:02:00] Industry Updates & Upcoming EventsA sneak peek into the Western Pool and Spa Show, new classes on business and operational efficiencies, and innovative software tools for goal tracking.
[00:03:00] Preparing for Growth & Financial SecurityDiscussion on mastering financials, tracking expenses, and setting up systems to ensure business stability as you grow.
[00:04:00] The Four Phases of a Pool Pro BusinessAn overview of the business lifecycle in the pool service industry, setting the stage for a deep dive into each phase.
[00:16:00] Phase 1 – The Foundational StageFocus on the early years (around 40-50 pools) where personalized customer service, technical mastery, and quality work set the groundwork for success.
[00:17:00] Phase 2 – The Balancing ActAs workload increases (80-90 pools), learn how to juggle operational demands, customer care, and the challenges of hiring your first employees without burning out.
[00:18:00] Phase 3 – The Scaling PhaseWith growth to approximately 130 pools, discover the importance of implementing reliable processes, training new staff, and avoiding quality pitfalls during rapid expansion.
[00:20:00] Phase 4 – The Empire StageTransitioning to 200+ pools, the discussion highlights strategic delegation, advanced systems for billing, customer retention strategies, and the evolution from hands-on work to high-level business management.
[00:24:00] Keys to Success & Best PracticesIn-depth tips on mastering your craft, establishing consistent processes, building a strong brand, and leveraging networking opportunities to drive referrals and sustainable growth.
[00:28:00] Sponsor Messages & Software SolutionsA word from our sponsors about specialized general liability insurance from SPPA, pool billing software from Pool Invoice, Blu ray XL’s mineral purifiers, Aquastar’s pipeline cartridge filters, and more to boost your business efficiency.
[00:31:00] Final Thoughts & Event RemindersEdgar and Zac wrap up with actionable takeaways, emphasize the importance of planning for each growth phase, and remind listeners about the upcoming Western Pool and Spa Show and exclusive training sessions.

E-232 Pool Nation Podcast - Embracing the Future with Bob, Stan and The Attendant

In episode 232 of the Pool Nation Podcast, Edgar, John, and Zac are joined by Bob Doan and Stan Reznick from Poolside Tech to dive deep into the future of pool automation. Discover how The Attendant is reshaping the pool industry by providing innovative solutions that simplify pool management, save energy, and improve service efficiency.
Bob and Stan share their journey from restaurant tech innovators to pool tech pioneers, revealing how data-driven insights, seamless integration, and dealer-focused support are transforming pool pros' operations. Learn how Poolside Tech empowers pool professionals to deliver unparalleled value to their customers while creating new opportunities for growth and profitability.
Whether you're a pool professional, a homeowner curious about automation, or someone passionate about advancing the industry, this episode will inspire you to think differently about what’s possible in pool care. Plus, hear firsthand stories, exciting product features, and the vision driving the evolution of pool automation.
Tune in now and stay ahead of the curve in the pool industry!
Timeline:
[00:00:00] Intro: Welcome to the Pool Nation Podcast! Meet Edgar, John, and Zac as they kick off this exciting episode featuring Poolside Tech.
[00:02:00] Setting the Stage: Zach shares the crazy Texas winter weather story, setting the tone for a lively discussion.
[00:06:00] Guest Introduction: Meet Bob Doan, CEO of Poolside Tech, and Stan Reznick, as they discuss their journey into the pool industry.
[00:14:00] The Attendant's Technology: How The Attendant leverages real-time data, simplifies pool automation, and creates smarter pool systems.
[00:27:00] Dealer Support & Training: A deep dive into how Poolside Tech supports dealers with training, hands-on classes, and on-demand assistance.
[00:36:00] Industry Challenges: Overcoming barriers to entry in a market dominated by major players.
[00:50:00] Innovative Features: Exploring The Attendant's unique capabilities, including energy efficiency, proactive problem-solving, and seamless integration.
[01:10:00] Practical Applications: Real-world benefits for pool professionals and homeowners, from reduced callbacks to enhanced customer service.
[01:24:00] Final Thoughts: Bob and Stan share their vision for the future of pool automation and how Poolside Tech is driving change in the industry.

E-231 Pool Nation Podcast - Strategies for Pool Industry Success with Bryan Chrissan

In episode 231 of the Pool Nation Podcast, we’re joined by special guest Bryan Chrissan as we dive deep into the power of networking and its role in helping pool professionals grow and scale their businesses. Bryan shares his expertise and experiences, giving insight into how networking has transformed his career. We also discuss strategies to overcome networking challenges, explore ways to build authentic relationships, and highlight the types of networking that drive results. Plus, we reveal inspiring success stories from the industry, showcasing how the right connections can lead to big opportunities. Whether you’re a seasoned pro or just starting out, this episode is your guide to unlocking the true potential of your professional network.
Timelines:
00:00 - 06:00: Welcome and weekly updates from the Pool Nation team.
06:01 - 15:00: Introduction of Bryan Chrissan and his networking journey.
15:01 - 30:00: Why networking matters: Key benefits for pool industry professionals.
30:01 - 45:00: Practical tips for building and maintaining strong relationships.
45:01 - 55:00: Overcoming common networking challenges and making the most of industry events.
55:01 - End: Inspiring networking success stories, Bryan’s final thoughts, and closing remarks.

E-230 Pool Nation Podcast - Customer Retention and Business Growth in the Pool Industry

In this episode 230 of the Pool Nation Podcast, hosts Edgar De Jesus, John "JJ Flawless," and Zac "The Pool Boy" Nicholas explore the critical topic of customer retention and share strategies for scaling your pool business while maintaining exceptional service. From snowy Texas adventures to key business insights, the team offers a mix of personal stories and actionable advice for pool professionals.
Whether you're a single-pool operator or managing a growing team, this episode dives deep into the importance of communication, the role of KPIs, and how tools like Pool Brain can help you build and sustain meaningful customer relationships.
Stay tuned for:
00:00:00 - Introduction and snow day banter.
00:07:00 - Discussing freak weather in Texas and its impact on plans.
00:16:00 - The humor of Hallmark movie moments and personal anecdotes.
00:18:00 - Highlights of the Pool Nation Business Matrix Program launching on January 18th.
00:27:00 - Preview of upcoming events, including the Western Pool and Spa Show.
00:34:00 - Key topic: Customer retention and its role in scaling a pool business.
00:45:00 - Communication strategies and setting clear expectations with customers.
00:51:00 - Building systems and training employees for consistent customer service.
01:17:00 - Leveraging technology like Pool Brain to standardize operations.
01:22:00 - Final thoughts and reflections.
The episode also includes updates on upcoming pool industry events, insightful tips for business efficiency, and discussions about using technology to improve customer experience.
For more information on Pool Nation programs, events, and resources, visit PoolNationPodcast.com. Don't miss this chance to learn how to retain customers, optimize operations, and grow your pool business effectively.

E-229 Pool Nation Podcast: Mastering Pool Business Billing: Tips for Getting Paid on Time

E- 229 Pool Nation Podcast. In the first Pool Nation Podcast of 2025, Edgar, John, and Zac tackle a critical question from a listener: “How can I stop chasing customers for payments and improve cash flow?” The hosts share practical strategies for streamlining billing, automating payments, and handling late-paying clients while maintaining a professional and customer-focused approach. They also dive into the balance between process-driven efficiency and providing above-and-beyond customer service. Plus, get an industry update for 2025 and hear the latest about Pool Nation’s exciting plans for the year ahead!
Timestamps:[00:00:00] Intro – Welcome to 2025! The hosts set the tone for an exciting year.[00:01:00] First Podcast of 2025 – Fun banter and personal updates from the hosts.[00:09:00] Pool Nation Business Matrix Update – Details on upcoming trainings, SMART goals, and KPI tracking.[00:12:00] 2025 Industry Update – Trends from 2024 continue, with slower construction but steady service demand.[00:19:00] Listener Question: Late Payments – Tips for improving cash flow and streamlining billing.[00:32:00] The Human Touch in Billing – Balancing empathy with business efficiency and profitability.[00:47:00] Working with Property Managers – John shares insights on building relationships and setting boundaries.[00:56:00] Deep Dive into Balance – Zach reflects on staying human while scaling a business.[01:08:00] Final Thoughts – Strategies for mastering billing and building successful customer relationships in 2025.
Sponsors: Thank you to SPPA, Blu-Ray XL, Aquastar Pool Products, Natural Chemistry, Raypak, Heritage Pool Supply, Hayward Pool Products, Poolside Tech, Pool Brain, and Pool Invoice for supporting the Pool Nation Podcast.
Connect with Pool Nation:
Instagram Live with Edgar and John resumes next week!
Visit [poolmanuniversity.com](https://poolmanuniversity.com 

E-228 Pool Nation Podcast - Biggest Wins, Lessons Learned, and Secrets for a Game-Changing 2025!

In episode 228 of the Pool Nation Podcast, we wrap up 2024 with a lively discussion on personal growth, professional milestones, and our shared excitement for what lies ahead in 2025. Edgar, John, and Zac reflect on the year's successes, challenges, and lessons learned, all while keeping the conversation lighthearted and engaging. From cleaning out trucks to learning new beard techniques, the team dives into a mix of humorous anecdotes and heartfelt reflections.
They discuss key takeaways from the year, such as the launch of the Pool Nation Business Matrix, their most memorable events, and their growth as individuals and as a team. Looking ahead, they set their sights on building stronger relationships with the pool pro community, expanding their reach to the East Coast, and continuing to help pool pros achieve financial success.
Tune in for an entertaining and insightful final episode of 2024 that sets the stage for an exciting 2025!
 
[00:00:00] Intro: Edgar opens the last podcast of 2024 with his signature humor and gratitude, acknowledging visionary partners and introducing the day's discussion.
[00:02:00] Zach's Year-End Reflections: Zach talks about his deep-cleaning adventures, Christmas highlights, and setting a clear-headed mindset for 2025.
[00:04:00] John's Beard Epiphany: John hilariously shares his discovery of a better way to drink with a beard and the quirks of facial hair life.
[00:06:00] Wrapping Up Repairs: John discusses catching up on repair work during the holidays and planning better for 2025.
[00:08:00] Time Flies: The team reflects on how quickly the year has passed and the importance of cherishing the moments.
[00:09:00] Upcoming Trade Shows: Edgar highlights major industry events coming up in early 2025 and encourages listeners to register.
[00:11:00] Reflecting on Events: Zach and John share their favorite events of 2024, with Zach praising the Raypak and AquaStar tours and John highlighting the Pool Nation Conference.
[00:17:00] Lessons Learned: John reflects on the challenges and growth from 2024 and shares insights on tackling new opportunities.
[00:22:00] Team Dynamics: The team discusses how their unique perspectives and evolving roles have helped them grow as a cohesive unit.
[00:25:00] Looking East: John shares a goal for 2025—expanding Pool Nation's reach to the East Coast and strengthening relationships there.
[00:27:00] Business Matrix Rollout: Zach emphasizes the importance of business tools like the Pool Nation Business Matrix for empowering pool pros in 2025.
[00:29:00] Zach’s Growth: Zach reflects on his personal and professional growth in 2024, from hiring key team members to spending more time with family.
[00:32:00] Gratitude for 2024: John shares his heartfelt gratitude for his family, team, and the pool pro community, emphasizing the value of their shared mission.
[00:38:00] Wrapping Up: Edgar closes the podcast with excitement for 2025, teasing upcoming projects and wishing listeners a Happy New Year.

E-227 Pool Nation Podcast New Partners, Trainings & Vegas Sphere for the awards?

🎙 Episode 227 of the Pool Nation Podcast we dive into what’s coming in 2025! We’re spilling the tea on upcoming Pool Nation events, introducing exciting new visionary sponsors, and setting ambitious goals (hello, sphere ad campaign!).
From exclusive promos for the Pool Nation Business Matrix to the big plans for the Pool Nation Awards and Women’s Summit, this episode is packed with updates you won’t want to miss.
Plus, we take a moment to celebrate the journey—five years strong and counting!
Listen in as Edgar, John, and Zach share laughs, reflect on the year, and get ready to make 2025 the biggest year yet.
🎄 Happy Holidays from the Pool Nation Podcast!
Time Stamps00:00:00 - Intro: Kicking off the holiday vibes 🎅00:01:00 - Reflecting on five years of the Pool Nation Podcast00:12:00 - Upcoming Pool Shows: Atlantic City, Southwest, Western, and more00:17:00 - Visionary Partners: Announcing new sponsors and shoutouts00:38:00 - Pool Nation Business Matrix: Details and exclusive promos00:57:00 - Events in 2025: Women’s Summit, Awards, Boot Camps, and Florida debut01:16:00 - The Sphere Campaign: Can we sell 200K filters? Challenge accepted!01:23:00 - Final thoughts: Wrapping up 2024 and gearing up for 2025
Don’t miss the ride! Subscribe and join us every week as we elevate the pool industry together. 🌊

E-226 - Pool Nation Podcast - Pool Nation Business Groups - The Matrix

In episode 226 of the Pool Nation Podcast, Edgar, JJ Flawless, and Zac the Pool Boy Nicholas dive into the highly anticipated Pool Nation Business Matrix, a transformative program designed to elevate pool businesses to new heights. They break down the program's structure, quarterly topics, and the game-changing tools like the Peak Planner and Pool Man University’s employer module, all designed to help business owners set goals, master financials, and grow their operations with accountability and peer support.
The hosts also discuss the importance of embracing mentorship, measuring KPIs, and making meaningful connections within the industry to drive growth and profitability. Alongside the Matrix details, they share updates on exciting new partnerships, upcoming 2025 plans, and their relentless focus on empowering pool professionals everywhere.
Tune in to hear about:
The launch of the Pool Nation Business Matrix starting January 18, 2025.
The step-by-step approach to goal setting, mastering financials, and understanding the employee lifecycle.
Exclusive perks and benefits for Matrix members.
How this program is tailored for pool professionals ready to take their business to the next level.
Insights into 2025 plans, upcoming bootcamps, and content collaborations.
Whether you're considering the Matrix, looking for strategies to grow your business, or just love the humor and banter of the Pool Nation crew, this episode is packed with actionable insights and laughs.
Podcast Timelines:
[00:00:00] – Intro: A warm and festive welcome from Edgar, JJ Flawless, and Zach.
[00:01:00] – Zach’s new tech setup struggles and the team’s banter.
[00:10:00] – Sneak peek into exciting 2025 plans and upcoming partnerships.
[00:13:00] – Introduction to the Pool Nation Business Matrix and its origins.
[00:20:00] – The value of KPIs, goal setting, and how the Matrix addresses critical industry needs.
[00:29:00] – Exclusive perks for Matrix members and how they add value.
[00:35:00] – Deep dive into 2025 training topics and quarterly focuses.
[00:38:00] – Listener question: Addressing the DIY pool maintenance trend.
[00:50:00] – The importance of community and peer-to-peer learning in the Matrix.
[00:56:00] – Final thoughts: Encouragement for those considering the program.
[01:03:00] – Upcoming content highlights and partnerships for 2025.
[01:09:00] – Outro: Stay tuned for next week’s big announcements!
Be sure to visit Pool Nation to sign up for the Business Matrix and stay connected for all things pool industry. Don’t miss next week’s episode as the crew dives into DIY vs. professional pool service and continues unveiling their exciting 2025 plans!

E-225 Pool Nation Podcast - Business Financial Key Performance Indicators

In episode 225 of the Pool Nation Podcast, Edgar and Zac dive deep into the world of you businesses Financial Key Performance Indicators (KPIs) and their importance for the financial health of pool businesses.
They break down industry-specific KPIs like cost per pool, profit per pool, chemical usage, and customer retention, offering actionable insights to help pool pros optimize their operations. The hosts also touch on the upcoming Pool Nation Business Matrix Program, a hands-on educational initiative to elevate pool businesses.
With humor, live call-ins, and geek-worthy financial tips, this is a must-listen for pool pros aiming to level up their business acumen.
Timestamps:
[00:00:00] Intro: The Pool Nation podcast kicks off with Edgar, Zach, and some festive fun.
[00:01:00] Financial Focus: KPIs for pool businesses – why they matter and how to use them.
[00:05:00] Major FOMO Alert: Updates from AquaStar's Golden Ticket event.
[00:06:00] Pool Nation Business Matrix Program: Announcement and breakdown of its key features.
[00:10:00] SMART Goals: The importance of setting measurable and actionable business goals.
[00:15:00] Key Financial KPIs: Exploring general and pool-specific metrics.
[00:25:00] Cost Per Pool: Understanding the true cost of servicing a pool.
[00:34:00] Revenue Per Employee: Measuring the revenue generated per team member.
[00:49:00] Customer Retention: The significance of keeping clients for long-term success.
[00:55:00] Chemical Usage Costs: Why monitoring chemical use is critical.
[01:02:00] Average Customer Lifetime Value: Calculating the total value of a customer to your business.
[01:14:00] Final Thoughts: Tips for tracking KPIs and understanding financial health.