Pool Nation Podcast

E-278 Pool Nation Podcast - What Drives Successful Pool Pros: A Deep Dive with Michelle Watson & Max O’Brien

In Episode 278 of Pool Nation Podcast, Edgar and Todd broadcast straight from the AquaStar Studio in Ventura, California, where they sit down with two incredible industry leaders: Michelle Watson (Shell’s Pool & Spa) and Max O’Brien (Ventura Pool Pro & IPSA Region 2 Officer).
In this powerful, conversation-driven episode, Michelle and Max open up about their journey as pool professionals, navigating growth, scaling challenges, commercial vs. residential service, hiring, California compliance, and the moment every pool pro faces — letting go and trusting a team.
Michelle shares how she built a thriving business, her passion for doing things the right way, and how she balances entrepreneurship with surfing three times a week. Max dives into his 24-year pool career, commercial expertise, IPSA leadership, and his unbelievable work with the Ventura County Sheriff’s Underwater Search & Rescue Team, including helicopter deployment training and real recovery missions.
This episode is full of leadership, inspiration, business insight, and a deep look at the people elevating the swimming pool industry every single day.
Perfect for pool pros who want to grow, lead, and take their business to the next level.
Timestamps / Chapters
00:00 – Welcome to the Pool Nation PodcastKickoff from AquaStar’s studio; Todd, Edgar & crew set the tone for the night.
01:00 – Golden Ticket Event & First LaughsBehind the scenes, late-night jokes, and studio vibes.
03:00 – Edgar Discovers AquaStar’s Hidden DetailA deep reflection on culture, quality, and details inside AquaStar HQ.
05:00 – Shoutouts & Getting StartedCelebrating the Instagram Live audience and diving into the episode.
05:30 – Introducing Michelle WatsonPool Girl of the Year 2022, the creator behind the legendary Awards Afterparty, and a powerhouse entrepreneur.
07:00 – Michelle’s Journey: From Solo Operator to Scaling a TeamTrusting employees, handling growth, onboarding, preparing for W-2s, and running a business in California.
10:00 – Residential vs. Commercial PoolsWhy Michelle prefers commercial service and how she navigates health department regulations.
13:00 – Surfing, Balance & Burnout PreventionHow Michelle stays grounded and energized while growing her business.
16:00 – Family, Business & Raising Hard WorkersHer son’s journey, firefighting dreams, and working alongside family.
18:00 – The Psychology of Scaling a Pool BusinessLetting go, employee mistakes, customer expectations, and the fear every owner faces.
20:00 – Building a Model That Works AnywhereCharging correctly, doing things legally, and proving success is possible even in tough markets.
23:00 – Introducing Max O’BrienCommercial specialist, remodel expert, and long-time Ventura pool pro.
24:00 – How Max Got Into the IndustryFrom hotel maintenance → equipment installs → building pools → launching his own company.
26:00 – Operating a 130-Pool Service CompanyCommercial routes, 5-day-a-week accounts, and running teams.
28:00 – Max on Education, IPSA & Training the Next GenerationWhy he teaches, how he trains, and preparing techs to become future entrepreneurs.
31:00 – Inside IPSA Ventura: The Most Active Chapter in CaliforniaEducation, manuals, sick-route/tech-for-tech coverage, outreach, and 64-member collaboration.
34:00 – Tech-for-Tech Stories That Define the IndustryReal examples of chapters covering full routes during illness, injury, and tragedy.
39:00 – Max’s Second Life: Underwater Search & RescueHis 20-year role with the Ventura County Sheriff’s Dive Team — car recoveries, searches, evidence retrieval, and blind-water operations.
41:00 – Jumping Out of HelicoptersWhat helicopter deployments are really like (spoiler: full scuba gear and 35-foot drops).
43:00 – Recoveries, Emotions & Mental ResilienceHow divers process tough calls and why closure for families matters.
47:00 – Final Thoughts from Michelle & MaxBusiness advice, industry inspiration, and the motor that pushes great pros forward.
50:00 – Closing Words from Edgar & ToddCelebrating leadership, professionalism, and elevating the pool service industry.
🙏 Sponsors
A huge thank you to our amazing sponsors who make the Pool Nation Podcast possible and continue supporting education, innovation, and professionalism within the pool industry:
AquaStar Pool Products
Blu-Ray XL
Raypak
Poolside Tech – The Attendant
Heritage Pool Supply Group
Biolab
SPPA –
Pool Brain
Nidec
Hayward
Your support helps us bring powerful stories and industry-changing conversations to pool pros everywhere.

E-276 Pool Nation Podcast - Pool Service Pricing 2026: 5 Hidden Profit Leaks Killing Your Cost Per Pool

In this episode of the Pool Nation Podcast, Edgar continues the Winter Business Series with Part 3: uncovering the hidden leaks that silently destroy profitability in your pool service business. If you’ve ever felt like you’re working harder than ever but your bank account doesn’t show it, this episode is for you.
Edgar breaks down five of the biggest hidden profit leaks in a pool route: drive time and windshield time, chemical creep (especially in summer), non-billable labor and callbacks, bad route design, and overlooked office and equipment costs like tires, brakes, laptops, phones, software, and printers. He walks through real-world examples using cost-per-pool and burdened labor rate so you can see exactly how “small” inefficiencies quietly erase thousands of dollars in profit every year.
You’ll learn how to tighten your routes, track true chemical costs per stop, factor in non-billable time, and build office/vehicle replacement cycles into your pricing so unexpected breakdowns don’t become financial emergencies. This episode sets you up for the next part of the series, where Edgar will dive into margins, good–better–best pricing, and how to build new rates for 2026 based on your real cost per pool.
Whether you’re just starting your pool route or you’re scaling with multiple trucks and techs, this is a must-listen if you want to price profitably, protect your margins, and avoid burnout.
Chapter Timestamps
[00:00:00] Intro & Welcome – Winter Business Series Part 3
[00:01:00] Recap of Cost-Per-Pool & Why Hidden Leaks Matter
[00:04:30] The “Invisible” Profit Killers in a Pool Service Business
[00:05:30] Hidden Leak #1 – Drive Time & Windshield Time vs. True Labor Cost
[00:13:30] Hidden Leak #2 – Chemical Creep, Summer Usage & Per-Stop Chem Costs
[00:20:30] Hidden Leak #3 – Non-Billable Labor, Callbacks & Burnout
[00:30:30] Sponsor Break
[00:34:30] Zach’s “Micro Tasks” Concept & How It Ties Into Profit Leaks
[00:36:00] Hidden Leak #4 – Bad Route Design & Route Density Fixes
[00:44:00] Hidden Leak #5 – Office, Trucks & Equipment Leaks (Tires, Brakes, Laptops, Phones, Software)
[00:56:00] Final Sponsor Break
[01:00:30] Final Thoughts, Next Episode Teaser & Encouragement for Pool Pros
[01:04:15] Outro – Pool Man University & Where to Learn More
Sponsor Thank-You (for show notes)
A huge thank you to our visionary partners for supporting the Pool Nation Podcast and the Winter Business Series:
The SPPA – 
Blu-Ray XL – 
US Motors / Nidec – 
AquaStar Pool Products – 
Natural Chemistry – 
Raypak – 
Heritage Pool Supply
Hayward Pool Products –
Poolside Tech
Pool Brain
Nidec
Thank you for your continued support of education and profitability for pool pros.

E-275 Pool Nation Podcast - Pool Service Pricing 2026: How to Calculate Your REAL Cost Per Pool

Pool service pricing has changed — and today we break down the number that decides EVERYTHING in your business: your true cost per pool and cost per stop.
In episode 275 of the Pool Nation Podcast, Edgar and Zac go deep into the financial side of running a profitable pool service business. We walk through the 5-minute cost-per-pool calculator, the expenses most pros overlook, how to calculate your real cost per stop, how drive time destroys profitability, and why understanding this number becomes your most powerful business tool heading into 2026.
Whether you're a one-pole operator or building a multi-truck operation, this episode will give you the clarity and confidence to price correctly, protect your margins, grow profitably, and eliminate the guesswork.
If you’ve ever wondered “How much should I charge?” — THIS is the episode you’ve been waiting for.
⏱️ Timestamps
00:00 – Welcome to the Pool Nation Podcast01:00 – The intro Edgar finally nailed after 6 years 😂02:00 – Team updates, nervous presentations & personal branding training05:00 – Customer retention challenges & why winter months are deceptive07:00 – Pool guy holidays & California storm stories09:00 – Price increases for 2026 & what the financial reports are showing11:00 – Why most pool pros undercharge without realizing it12:00 – The “aha moment” when you finally calculate your real costs14:00 – Why small companies MUST learn their cost per pool early15:00 – The real expenses pool pros forget to include17:00 – Death by a thousand cuts: the sneaky costs killing your margins19:00 – Why you don’t need to be a CPA to understand your numbers20:00 – Step 1 of the 5-Minute Cost-per-Pool Calculator23:00 – Step 2: Add ALL your expenses (no exceptions)25:00 – Cost per pool vs cost per stop — and why both matter28:00 – How cost per stop reveals the “leaks” in your business30:00 – Why your emotional pricing is hurting your profits33:00 – The hidden expense that steals thousands: drive time37:00 – Fuel, maintenance, and the REAL cost of trucks41:00 – Insurance: the fastest-rising expense in the industry45:00 – Labor burden explained (your $22/hr tech REALLY costs $28–$30)49:00 – Red flags to look for when reviewing your chemical spend54:00 – Office & administrative costs most pros forget to calculate59:00 – How non-billable hours crush profitability01:04:00 – Why clarity is the most powerful business advantage01:10:00 – What’s coming in Part 3: Pricing for 2026 & target margins
🙏 Thank You to Our Visionary Sponsors
A huge thank you to our podcast partners and sponsors who make education like this possible:
The SPPA –
BluRay XL – 
AquaStar Pool Products – 
Natural Chemistry – 
Raypak – 
Heritage Pool Supply Group
Hayward Pool Products – 
Poolside Tech – 
Pool Brain
NEC / US Motors – 
We appreciate your ongoing support and commitment to the pool industry.

E-274 Pool Nation Podcast - Pool Service Pricing 2025: How to Charge Profitably and Stop Losing Money

In Episode 274 of the Pool Nation Podcast, Edgar and Zac kick off a new business series by tackling the topic most pool pros feel every day but rarely talk about openly: pricing—and how to build real profit into every single service you offer.
Fresh off the Pool Nation Conference, the guys recap the buzz around the $10,000 Pool Pro Challenge, shout out this year’s Pool Guy/Girl of the Year and Rookie of the Year winners, and then jump straight into the financial reality of 2025:
Equipment prices up 7–9%
Chemical costs climbing
Insurance and utilities spiking
Labor and drive time more expensive than ever
Edgar and Zac break down why most pool pros fall behind financially, why so many avoid raising prices until it’s almost too late, and how chasing revenue (more pools, more work) instead of margin (profit per pool) keeps you stuck in the grind.
Then they dive into the foundation of your financial health: knowing your true cost-per-pool. They walk through:
What really belongs in your cost-per-pool
Why your “$20 cost” is probably actually $60+
How drive time, callbacks, office labor, and insurance destroy profit when you ignore them
The danger of relying only on apps for chemical costs without looking at what actually leaves your bank account
This is Part 1 of a multi-episode series on Pricing Power: Building Profit Into Every Service. By the end of this episode, you’ll see why you need to know your numbers. In the next episodes, they’ll show you how to calculate your cost-per-pool in five minutes, build in margin, raise prices confidently, and keep more of your customers.
If you’ve ever looked at your account balance and thought,
“Why am I working seven days a week and still feel broke?”…this episode is for you.
⏱️ Episode Chapters / Timestamps
[00:00:00] Intro – Pool Nation Podcast opening & show welcome
[00:01:00] Edgar sets the stage – Today’s topic: pricing & building profit into every service
[00:02:00] Zac on “slow season” that isn’t really slow – using this time to dig into the back end of the business
[00:03:00] Post-conference recap – Pool Nation Conference, Awards, $10K Pool Pro Challenge & winners
[00:06:00] The reality of 2025 – builders slowing, costs rising everywhere, and what that means for service companies
[00:07:00] Equipment price increases – Pentair, Hayward, Jandy and what those jumps mean for your margins
[00:09:00] Everything is up – chemicals, supplies, test kits, office supplies, utilities, and why it all creeps up unnoticed
[00:11:00] The “loss leader” trap – why weekly maintenance should NOT just be a way to get repairs
[00:12:00] Treating each vertical as a micro-business – service, filters, startups, repairs all need to be profitable
[00:14:00] Why most pool pros fall behind financially – running on revenue instead of margin
[00:16:00] The “busy but broke” problem – working 7 days a week and still not seeing the profit
[00:18:00] The power of knowing your numbers – the “aha” moment when techs finally see their true cost
[00:19:00] Why pros avoid raising prices – fear of confrontation, customer pushback, and delaying until it’s too late
[00:21:00] Reality check – your costs don’t wait just because you’re uncomfortable raising rates
[00:23:00] Confidence through clarity – how cost-per-pool gives you certainty in your pricing decisions
[00:27:00] What is cost-per-pool really? – total cost vs gross profit and why both matter
[00:31:00] Breaking down cost-per-pool – chemicals, labor, payroll tax, workers comp, admin labor, gas & more
[00:34:00] Drive time & hidden minutes – the silent profit killer nobody tracks
[00:37:00] Vehicle wear and tear – tires, oil changes, brakes and why they belong in your cost
[00:38:00] Insurance creep – auto, GL, workers comp and why they keep climbing
[00:40:00] Replacing equipment & office gear – computers, printers and where that money really comes from
[00:42:00] Scenario math – why your “$30 stop” might only be making you $5–$6
[00:45:00] Hidden leaks – algae treatments, extra time on site, “little favors” and non-billable work
[00:48:00] Growth reality – what you can do as a one-poler that breaks you once you have a team
[00:51:00] The four phases of business – why what worked at 40 pools won’t work at 200
[00:55:00] App data vs real-world costs – what your app tracks (and what it completely misses)
[00:59:00] Edgar’s warning – don’t get lost in 300 individual pools, start with total cost-per-pool
[01:01:00] What’s coming in Part 2 – 5-Minute Cost Calculator, margins, price increases & customer retention
[01:02:00] Final thoughts – foundational principle: financial wellbeing of pool pros & “know your numbers”
🙌 Thank You to Our Visionary Partners & Sponsors
This episode is made possible by our incredible Visionary Partners and sponsors who support education and financial success for pool pros:
The SPPA – 
Blu-Ray XL –
AquaStar Pool Products – 
Natural Chemistry – 
Raypak – 
Heritage Pool Supply
Hayward Pool Products –
Poolside Tech
Pool Brain
Nidec
US Motors –
Thank you all for your continued support of the Pool Nation Podcast and the Pool Nation community.

E-273 Pool Nation Podcast - What Pool Pros Must Know Before It’s Too Late. Goodbye Single Speeds!

In this episode 273 of the Pool Nation Podcast, John “JJ Flawless”, Zac the Pool Boy Nicholas, and special guests Tim Moore and Jim D’Angelo from US Motors/Nidec dive deep into one of the biggest changes hitting the pool industry — the new DOE pool pump regulation.
They break down what it means for pool professionals, how to stay compliant, and how this regulation can actually become a profitable opportunity. Discover why the Neptune Variable Speed Motor is becoming a must-have for service techs, how it works with existing pumps, automation systems, and time clocks, and how to educate your customers on energy savings without sounding “salesy.”
Whether you’re a pool service tech, repair pro, or business owner, this episode will help you stay ahead of the curve — and turn regulation into revenue.
Episode Timeline
[00:00] Intro: Welcome to the Pool Nation Podcast — hosted by John and Zac, with Edgar out of studio.
[00:03:00] Guests Introduced: Tim Moore and Jim D’Angelo from US Motors join to talk about DOE regulations.
[00:04:00] Regulation Overview: The new DOE rule for replacement motors — what changed since 2021.
[00:06:30] Phase Two Coming: The 2027 addendum that will extend variable-speed requirements.
[00:09:00] Impact on Pool Pros: How variable speed motors affect day-to-day operations.
[00:12:00] The Opportunity for Growth: Turning the regulation into a positive and educating homeowners.
[00:15:00] Selling Smart, Not Hard: How to explain energy savings simply and effectively.
[00:17:00] Variable Speed Advantage: The Neptune motor’s affordability, efficiency, and flexibility.
[00:21:00] Stocking Smarter: How to carry fewer SKUs and save time with the Neptune lineup.
[00:23:00] DOE Mode Feature: The “smart mode” that calculates run time and flow for maximum efficiency.
[00:27:00] Real Energy Savings: Explaining ROI and the financial benefits to customers.
[00:31:00] Compatibility: How Neptune integrates with time clocks, automation, and older systems.
[00:37:00] The MAP Policy Conversation: How US Motors is pursuing MAP pricing to protect pool pros.
[00:44:00] Time Clocks & Booster Pumps: How to wire and repurpose time clocks with variable speed motors.
[00:48:00] Freeze Protection Solutions: Repurposing thermostats for better freeze control.
[00:52:00] Automation Systems: Step-by-step on connecting Neptune motors with major automation brands.
[00:56:00] Educating Customers: Selling efficiency without sounding like an upsell.
[01:00:00] Cleaner, Safer Pools: How proper circulation improves clarity and safety.
[01:05:00] Training Resources: Where pros can find installation videos, manuals, and calculators.
[01:07:00] Real-World Savings Calculations: How to show customers the dollar value of switching.
[01:13:00] Final Thoughts: Why the future is bright for pool pros embracing change.
[01:16:00] Outro: Closing thanks and shoutouts to reps across the country.
Special Guests
Tim Moore, Neptune Sales – US Motors/Nidec
Jim D’Angelo, National Sales Manager – US Motors/Nidec
Thank You to Our Visionary Sponsors
The SPPA – 
US Motors / Nidec – 
BluRay XL – 
AquaStar Pool Products – 
Natural Chemistry – 
Raypak – 
Hayward – 
Heritage Pool Supply,
Poolside Tech, 
Pool Brain – 
 
 
 

E-272 Pool Nation Podcast - 35 Years, 5 Guests, 1 Epic Episode — Pool Nation Unplugged

In this Episode 272 of the Pool Nation Podcast, we’re bringing together some of the most memorable, powerful, and inspiring moments from across the Pool Nation Podcast. From laughter and lessons to heartbreak and hustle — this episode is packed with real stories from pool pros who are shaping the future of our industry.
Hear from Jennifer Melee, Kristen Meow, Megan Hightower, Alicia Rowe, and Casey McGovern as they share life, leadership, and resilience — followed by conversations with Jamie Novak and Chris Marcano from Natural Chemistry, celebrating 35 years of innovation, and a deep-dive with the PHTA team (Sabina Hickman, Jeannie Mendelson, and Jeff Hendrickson) on leadership, education, and uniting the industry.
We wrap it up with laughs and insights from Todd Pieri, Corey Wax, and Michael Kraus of AquaStar — talking about the power of team culture, innovation, and community.
Whether you’ve been part of the Pool Nation family from the start or you’re new to the show, this episode captures what Pool Nation is all about: education, connection, and raising the bar for pool professionals everywhere.
🔹 Featuring stories on leadership, tragedy and triumph, business culture, product innovation, and the heart behind the pros.🔹 Brought to you by the Pool Nation Podcast — where we’re building a Nation of Pool Pros.
🕒 Chapter TimestampsTime Segment00:00 Intro – Welcome to the Pool Nation Podcast01:00 “Best Of” setup and guest lineup03:15 Jennifer, Kristen, Megan & Alicia – Life, business, and laughter in the field16:30 Casey McGovern – Tragedy, water safety, and the ripple effect37:45 Natural Chemistry’s 35 Years – Chris Marcano & Jamie Novak on innovation and legacy1:23:50 AquaStar’s Dream Team – Todd Pieri, Corey Wax & Michael Kraus on culture and teamwork1:51:40 Closing reflections and Pool Nation updates
 
🏆 Special Thanks to Our Sponsors
This episode is brought to you by the amazing partners who help us raise the tide for the entire pool industry:
SPPA – 
Raypak – 
AquaStar Pool Products –
Natural Chemistry – 
BluRay XL – TUS Motors / Nidec –
Hayward 
AquaStar
Heritage Pool Supply
Nidec
Pool Brain
Thank you to all our sponsors for supporting education, innovation, and growth within the pool industry.

E-271 Pool Nation Podcast - Hall of Fame Moments, Industry Firsts & Untold Stories

In episode 271 of the Pool Nation Podcast — where it’s all pool talk (and we ain’t talking about netting and jetting)! In this Best of Pool Nation special, Edgar, John, Zach, and the Cannonball King himself, Spider, host an action-packed lineup featuring Heritage Pool Supply, Aquastar, and the Pool Nation Hall of Fame inductees.
Get ready for a mix of laughs, real stories, industry insight, and a few surprises — from distribution and leadership to water safety, Hall of Fame jackets, and even where this year’s After Party might be!
Whether you’re a pool pro, supplier, or industry insider, this episode has something for everyone who’s part of the Nation.
⏱️ Chapter Timestamps
00:00 – Welcome to the Pool Nation Podcast – Intro & the Marco Polo Champ Returns01:30 – The “Best of Pool Nation” and why this episode matters05:20 – Heritage Pool Supply joins the studio: meet Logan, Jeff, Grayson, Chris & Isaac13:40 – Real talk from behind the counter: how distribution supports pool pros24:10 – Building bridges between service, retail, and distribution33:15 – Spider’s Cannonball & JJ’s “two wake-up mornings” story41:00 – Aquastar x Every Child a Swimmer – safety, purpose & partnership56:30 – Casey McGovern, Todd Pierre, and Steve Barnes join the conversation01:10:00 – Why Aquastar’s partnership goes beyond donations01:27:40 – The emotional side of leadership & water safety awareness01:40:00 – Pool Nation Hall of Fame: celebrating legends Steve Barnes & Terry Arko01:54:00 – Behind the scenes: the jacket redesign & Hall of Fame stories02:10:00 – Remembering Bob Lowry and how his legacy shaped Pool Nation02:25:00 – Future of the Pool Nation Awards & 2025 After-Party scouting02:37:00 – Closing thoughts: unity, education, and the future of our industry
💥 Featured Guests
Logan, Jeff, Grayson, Chris, and Isaac – Heritage Pool Supply
Casey McGovern – Every Child a Swimmer
Todd Pierre & Steve Barnes – Aquastar Pool Products
Terry Arko – Industry Hall of Fame Inductee
🙌 Special Thanks to Our Sponsors
SPPA – Pool pros’ trusted insurance partner. 
US Motors – Neptune Variable Speed Motor: smart, quiet, efficient. 
BluRay XL – The real mineral purifier. bluerayxl.com
AquaStar Pool Products – Safety, innovation, and performance. 
Natural Chemistry – Simplify your service. 
Raypak – The future of heating with Nitec™ technology. 
Hayward – Innovation that shines bright. 

E-270 Pool Nation Podcast Inspiring Stories from the Pool Pros Shaping Our Industry

Episode 270 Pool Nation Podcast. Welcome to a special Best of Pool Nation Podcast episode! This week, we’re celebrating some of the most inspiring and hardworking professionals in the pool industry — the people who embody what it means to be part of a Nation of Pool Pros.
In this special feature, Megan Kendrick from Pool Pro Magazine joins Edgar De Jesus to talk with James Broderick, Aiden Dunn, and Nick LaPointe — all nominees for the Pool Nation 30 Under 40 Pool Pro of the Year Award. Hear how James built JB Pools from the ground up, how Aiden grew his family business into a thriving operation, and what drives each of them to raise the bar for service and professionalism.
We also feature highlights from powerful interviews with industry leaders like Josh Sandler, CEO of Gold Medal Pools, who shares his family’s multi-generation legacy and how they grew through the 2008 recession, and a fun conversation with Brian Croson, Johnny Davis, Andrew Raglin, and Daniel Nicholas, all nominees for Pool Sales Rep of the Year, sharing stories, laughter, and lessons from the field.
💡 Whether you’re just starting out or running a multi-team operation, these stories remind us why passion, grit, and integrity matter most in the pool industry.
🎧 Listen now to get inspired, laugh with the crew, and celebrate the people moving the pool industry forward.
Chapters:00:00 – Intro: Welcome to the Best of Pool Nation01:20 – Megan Kendrick joins the show03:00 – James Broderick on building JB Pools12:15 – Aiden Dunn’s family legacy and growth18:50 – Customer trust and service lessons24:00 – Green-to-Clean of the Month shout-out27:10 – Interview with Josh Sandler, CEO of Gold Medal Pools49:00 – Building through the 2008 recession58:30 – Sales Rep of the Year nominees panel: Brian, Johnny, Andrew & Daniel1:10:00 – Funny behind-the-scenes moments1:20:00 – Final thoughts and wrap-up

E-269 Pool Nation Podcast - How 4 Women Are Rewriting the Rules of the Pool Industry

In Episode 269 of the Pool Nation Podcast, Edgar De Jesus sits down with Megan Kendrick from Pool Pro Magazine and the incredible female nominees from the Pool Nation Awards 30 Under 40 — Nelly Allen, Katie Morrissey, Maddy Vandiver, and Sarah Hoopes.
These powerhouse women share their journeys, challenges, and the lessons they’ve learned while shaping the pool industry’s future. From leadership and training to innovation and resilience, each story highlights the strength and passion behind the next generation of pool pros.
💡 What You’ll Learn:
How each nominee built their career and broke through barriers
Leadership lessons from women redefining success in the pool industry
Balancing personal growth, mentorship, and career in a demanding trade
Behind-the-scenes stories from Pool Pro Magazine’s 30 Under 40
What to expect at the Pool Nation Awards in Las Vegas
🎧 A must-listen for anyone passionate about growth, recognition, and empowering women in the pool industry.
 
🕒 Timestamps
00:00 – Welcome to the Pool Nation Podcast01:00 – Introducing Megan Kendrick & the Queen of Marco Polo02:00 – Shoutout to sponsors and audience04:00 – Meet the 30 Under 40 Female Nominees06:00 – How Nelly transitioned from hospitality to the pool industry10:00 – The evolution and impact of Amenity Collective15:00 – Customer service lessons from hospitality to pool service20:00 – Building communication and customer trust25:00 – Katie’s journey from Happy Pools to Aquastar28:00 – Surviving California wildfires and rebuilding a business35:00 – Wiring pumps and the $10K Pool Pro Challenge40:00 – Maddy’s journey from lifeguard to industry trainer45:00 – Leadership through teaching and empowering technicians50:00 – Managing large teams and running a thriving Atlanta company55:00 – Sarah’s story: from swim instructor to GM in Arizona58:00 – Leading a 700-pool operation under Arizona’s heat01:02:00 – Running marathons and pushing limits01:05:00 – The importance of education and community in the pool industry01:07:00 – Closing thoughts and invitation to the Pool Nation Awards
💙 Special Thanks to Our Sponsors
This episode is brought to you by our Visionary Partners, who help make the Pool Nation Podcast possible:
🌟 The SPPA – The premier insurance provider for pool pros🌟 Blu-Ray XL🌟 AquaStar Pool Products🌟 Natural Chemistry🌟 Raypak🌟 Heritage Pool Supply🌟 Hayward Pool Products🌟 Poolside Tech🌟 Pool Brain🌟 Nidec
Thank you for your continued support in driving education, recognition, and excellence across the pool industry.

E-268 Pool Nation Podcast - From Napkin to Shelf: How BioLab Creates the Chemicals That Run Your Pools

In Episode 268 of the Pool Nation Podcast, Edgar, Zac, and Spider sit down with Alicia Stephens and Ted Lawrence from BioLab to uncover what really goes into developing the pool products we all use. From the first spark of an idea to the science labs, testing pools, and final packaging, you’ll hear how innovation happens in the world of pool chemistry.
Discover how products like phosphate removers, enzymes, and multi-purpose chlorine tabs are developed, tested, and approved. Ted and Alicia pull back the curtain on research & development, product testing, AI-powered education tools, and even wild stories from their labs (yes — human hair testing and “bather waste” simulations are real).
The team also talks about AI’s growing role in education and production at BioLab, industry collaboration, and the importance of elevating the pool industry through innovation and training.
Perfect for service pros, retailers, and manufacturers who want to understand how products are made and why quality matters.
[00:00] Intro and opening banter with Spider, Alicia, and Ted
[00:06] $10,000 Pool Pro Challenge and Pool Nation Awards update
[00:10] Pool Nation Conference overview — tracks and classes
[00:14] Introducing BioLab’s innovation process (“Napkin to Shelf”)
[00:18] How ideas become products & the role of formulation chemists
[00:23] Wild testing methods — human hair, bather waste & lab pools
[00:26] Product safety, shelf life & field testing in real pools
[00:31] Encapsulated chlorine tabs and BioLab’s manufacturing difference
[00:38] Patents and IP — protecting formulas and technology
[00:41] The evolution of phosphate removers & BioLab’s shift in philosophy
[00:47] Market research and deciding which products to launch
[00:52] Packaging engineering, label testing, and launch process
[00:57] How BioLab educates dealers and service pros nationwide
[01:18] AI in education — avatars and BioGuard University
[01:26] The future of training and collaboration in the pool industry
[01:31] Closing thoughts and Matrix class plans at BioLab HQ
Special thanks to our visionary sponsors for making this episode possible:SPPA – Service Professionals Pool Association,BluRay XL,AquaStar Pool Products,Natural Chemistry,BioLab,Raypak,Heritage Pool Supply,Hayward Pool Products,Poolside Tech,Pool Brain, and Nidec US Motors.
Your partnership helps us continue to educate, elevate, and celebrate pool professionals everywhere.